At Hartley Melbourne, we offer secure and reliable payment options to provide a smooth and convenient checkout experience. Available payment methods may vary depending on your location, device or payment provider. The payment options available to you will be displayed during checkout.
Accepted Payment Methods
We currently accept the following payment methods:
Credit cards, including Visa, Mastercard, Maestro and UnionPay
Apple Pay
Google Pay
Shop Pay
All payments must be completed in full before an order can be confirmed, processed or dispatched.
Payment Security
All payments are processed through secure, encrypted SSL connections.
Payment information is handled by trusted third-party payment providers.
Hartley Melbourne does not store or have access to your complete payment details.
Your payment information is protected in accordance with recognised industry security standards.
Payment Processing
Orders are only confirmed and processed after payment has been successfully authorised.
If a payment is declined, cancelled or unsuccessful, the order will not be confirmed or processed.
Hartley Melbourne reserves the right to cancel or temporarily suspend an order where fraudulent, unauthorised or suspicious payment activity is suspected.
Refunds
Once a returned item has been received and inspected, we will notify you whether the refund has been approved.
Approved refunds will generally be issued to the original payment method within 14 days. The time required for the funds to appear in your account may vary depending on your bank or payment provider.
Depending on the circumstances and with the customer’s agreement, Hartley Melbourne may also offer an alternative resolution, such as:
A replacement item
An exchange for another size, colour or product
Store credit for a future purchase
A partial refund where the customer prefers to keep the item
A full refund following an approved return
A partial refund may be offered when an item remains usable but the customer has experienced a minor issue and would prefer to keep it rather than arrange an international return. The amount offered will depend on the nature of the issue and will be clearly communicated before acceptance.
Alternative resolutions, including store credit, exchanges or partial refunds, are optional and will only be applied when agreed to by the customer.
Where an item is faulty, damaged, incorrect or materially different from its description, the appropriate remedy will be provided in accordance with the Australian Consumer Law. Nothing in this policy limits any statutory right to a repair, replacement or refund.
Contact Us
For questions about payments, refunds or this Payment Policy, please contact our customer care team.
Company: Hartley Melbourne
Email: support@hartleymelbourne.com