Privacy Policy
Last updated: 14 July 2026
At Hartley Melbourne, we respect your privacy and are committed to handling your personal information responsibly.
This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you visit our website, place an order, contact us or otherwise interact with our services.
Nothing in this policy limits any rights available under applicable Australian privacy laws.
Personal Information We Collect
Depending on how you interact with Hartley Melbourne, we may collect the following information:
Your full name
Your billing and delivery address
Your email address
Your telephone number
Your order and transaction details
Information about products you view, purchase or return
Correspondence with our customer care team
Your IP address, browser, device and general location information
Your browsing activity and interactions with our website
Marketing and communication preferences
Payment details are processed securely by approved third-party payment providers. Hartley Melbourne does not store or have access to your complete card information.
How We Collect Information
We may collect personal information:
Directly from you when you place an order, contact us, subscribe to marketing communications or create an account
Automatically through cookies and similar technologies when you use our website
From payment providers, delivery partners and other service providers involved in completing your order
From advertising, analytics and social media platforms where permitted by law
Where practical, you may choose not to provide certain information. However, this may prevent us from processing an order or providing particular services.
How We Use Your Information
We may use your personal information to:
Process, fulfil and deliver orders
Confirm payments and prevent fraudulent transactions
Provide order confirmations, tracking information and service updates
Respond to enquiries and provide customer support
Manage returns, exchanges, refunds and complaints
Improve our website, products and customer experience
Understand how customers interact with our website
Personalise website content and product recommendations
Send marketing communications where you have consented or where otherwise permitted by law
Measure and improve our advertising and marketing activities
Maintain security and prevent misuse of our services
Comply with legal, regulatory, accounting and operational obligations
We will only use personal information for purposes connected with why it was collected, unless another use is authorised or required by law.
Marketing Communications
Where permitted, we may use your contact details to send information about products, promotions, store updates and other Hartley Melbourne news.
You may unsubscribe at any time by using the unsubscribe link included in our emails or by contacting our customer care team.
Unsubscribing from marketing messages will not prevent you from receiving essential communications concerning an active order, payment, return or customer service request.
Sharing Information with Third Parties
We may share personal information with trusted service providers where reasonably necessary to operate our business, including:
Payment processors and financial service providers
Warehousing, fulfilment, shipping and delivery partners
E-commerce and website-hosting providers
Customer service and communication platforms
Email and marketing service providers
Analytics, advertising and fraud-prevention providers
Professional advisers, regulators or authorities where required by law
These providers are only given the information reasonably required to perform their services.
We do not sell or rent your personal information to third parties for their independent use.
International Data Disclosures
Some of our suppliers and service providers may be located outside Australia. As a result, personal information may be processed, stored or accessed in other countries.
These overseas recipients may include international fulfilment partners, technology providers, payment services, analytics platforms and customer service providers.
Where required, we take reasonable steps to ensure overseas recipients handle personal information responsibly and consistently with applicable privacy requirements.
Cookies and Similar Technologies
Our website uses cookies, pixels and similar technologies to:
Enable essential website and checkout functions
Remember customer preferences
Understand website traffic and browsing behaviour
Improve website performance
Personalise content and product recommendations
Measure marketing and advertising performance
You can manage or disable cookies through your browser settings. Some essential cookies are required for the website and checkout to function correctly. Disabling certain cookies may affect parts of your shopping experience.
Data Retention
We retain personal information only for as long as reasonably necessary to:
Provide our services
Complete orders and process returns
Maintain business and transaction records
Resolve disputes and customer enquiries
Meet legal, tax, accounting and regulatory obligations
Prevent fraud and protect our business
When personal information is no longer required, we take reasonable steps to delete, destroy or de-identify it.
Security of Your Information
We use reasonable technical and organisational safeguards to protect personal information against loss, misuse, interference, unauthorised access, disclosure or alteration.
These measures may include encrypted connections, access controls and secure third-party payment systems.
Although we take reasonable precautions, no online transmission or storage system can be guaranteed to be completely secure.
Accessing and Correcting Your Information
You may contact us to request access to the personal information we hold about you.
You may also request that inaccurate, outdated, incomplete, irrelevant or misleading information be corrected.
We may need to verify your identity before completing a request. In limited circumstances, access may be refused where permitted by law. If this occurs, we will explain the reason where we are legally able to do so.
Deletion and Other Requests
You may ask us to delete or restrict the use of your personal information where applicable.
Some information may need to be retained to complete an existing transaction, resolve a dispute, prevent fraud or comply with legal and accounting obligations.
Privacy Complaints
If you have a concern about how your personal information has been handled, please contact us and provide:
Your full name
Your contact details
A clear description of your concern
Any relevant order number or supporting information
We will review your complaint and aim to respond within a reasonable period.
If you are not satisfied with our response, you may be entitled to contact the Office of the Australian Information Commissioner or another relevant privacy authority.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, business practices or legal obligations.
The latest version will always be published on our website with the updated revision date.
Contact Us
For privacy questions, requests or complaints, please contact:
Company: Hartley Melbourne
Email: support@hartleymelbourne.com