At Hartley Melbourne, we aim to process and deliver every order as quickly and accurately as possible. Below you will find important information about our shipping and delivery process.
Processing Time
Orders are generally processed within 1 to 3 business days.
Once your order has been dispatched, you will receive a confirmation email containing your tracking information.
During busy periods, sales or public holidays, processing may take slightly longer than usual.
Estimated Delivery Time
The estimated delivery time is approximately 3 to 7 business days, depending on the delivery location and local carrier.
Please note that delivery times are estimates and cannot be guaranteed. Delays may occasionally occur due to customs checks, carrier disruptions, public holidays or periods of high demand.
Shipping Method and Origin
As part of our fulfilment process, some orders may be shipped directly from our international distribution partners.
This means your order may be dispatched from outside Australia.
Any customs charges imposed by local authorities are the responsibility of the customer.
Delivery Responsibility
Once the tracking information confirms that an order has been delivered, responsibility for the parcel transfers to the customer.
Hartley Melbourne cannot be held responsible for parcels that are lost, stolen or misplaced after a confirmed delivery.
Customers are responsible for entering a complete and accurate delivery address during checkout.
Any address changes or corrections must be reported within 24 hours of placing the order. Once an order has been processed or dispatched, we may no longer be able to make changes.
Contact Us
For questions regarding shipping, tracking or delivery, please contact our customer care team.
Company: Hartley Melbourne
Email: support@hartleymelbourne.com